Customer Support Engineer - IFE France

Our client, a major In-Flight Entertainment company are currently seeking a Customer Support Engineers to be based in France. Acting as the primary point of contact with it's airline customers the role will normally be based within customer's office and will develop and maintain excellent working relationships while ensuring technical issues identified, prioritised and ultimately fixed.
You must be a solution finder, not just a problem identifier. Candidates must be comfortable working alone, but also able to build good relationships to allow them to use the wider team in resolving issues. This is not a 9-5 job; only professional, proactive and committed candidates looking for a challenging 'role with a difference, need apply.
Key Responsibilities
To maintain customer satisfaction through accurate, detailed and timely responses to problems and queries, and elevate situations with Management if and when required.
To provide technical guidance and assistance to assigned customers.
To troubleshoot and work to resolve system problems occurring on aircraft (and / or in the Repair Shop).
To report issues / problems (of any sort) that can not be cleared locally, to the Engineering departments and / or regional/head offices as appropriate.
To participate actively in any retrofits and / or the entry into service of new systems at assigned customers.
To work actively with the assigned customers to gather reliability data for all equipment.
To report all information gathered from customer's organization (line maintenance, engineering, cabin crew, repair shops, planning, spares/logistics, purchasing…) to the regional office and head office as appropriate.
To evaluate the needs of the customers and relate details to appropriate internal departments
To advise customers on future projects that they may wish to conduct, and guide them through the processes for such projects.
Qualifications

Skills and Attributes required
A degree-level education or equivalent in Engineering, avionics or relevant discipline.
Demonstrated experience in aircraft avionics design and/or a related customer service role in aviation/aerospace engineering.
IFE Experience preferred
A strong technical background in PC networks and configuration, multiplexed or software controlled systems with an interest in/knowledge of computer hardware.
Ability to handle a number of tasks and customer inquiries at once.
Sound verbal and written communications skills.
Strong Microsoft Office skills. LINUX and UNIX an advantage
Ability to coach and train others.
Familiarity with EASA/JAA /FAA requirements is desirable .
Eligibility to work in the EU (ability to move freely within EU states and elsewhere is a key requirement of the role)
A clean driving license is needed - an essential-user vehicle is provided for business and private use