Information Systems Manager
The IS Infrastructure Manager will manage a team that provides delivery of uninterrupted IS services to the user groups in EMEA and as part of the wider global team. This is both a hands-on and team leadership position with a strong emphasis on Microsoft Windows Server and Exchange 2010 support as well as ensuring delivery of other IS desktop services. Strong candidates will have an aptitude for troubleshooting and resolving issues in a complicated environment and possess a solid background in design, infrastructure support, and implementing systems in a virtual environment. Must be a good team leader and have the willingness to mentor and share solutions with others in the team.
KNOWLEDGE/SKILLS / EXPERIENCE:
*MCITP certification prefereable
*Excellent communications, interpersonal, team building, leadership, and presentation skills
*ITIL Foundation Training
*Deep technical expertise on Windows Server 2008, Active Directory, DNS/DHCP and Exchange 2010.
*Experience with VMware virtualization and Microsoft Hyper V
*Practical experience with monitoring and other administrative tools.
*Experienced in data center management.
*Demonstrated ability to have completed multiple complex technical projects.
*10+ Yrs in Information Technology (IT), Infrastructure and Operations management
*Managing the key global IS infrastructure including business critical MS Servers and Exchange servers. Proving guidance on future IS architecture.
*Daily "third line" support of the key IS servers inc. Active Directories and Exchange
*Maintaining functional operation of the corporate WAN / LAN and liaising with third party support services
*Strong Process Management and ability to adopt best practices (ITIL) that lead to improvements in support and timely service delivery.
*Establishing clear priorities, developing implementation plans, overseeing execution of plans through others
*Deliver superior enterprise level client service through professional, comprehensive, and timely communication for all Incidents, Problems, and Requests for Change
*Ensure successful execution of daily Service Desk tickets in conjunction with the team.
*Maintain and improve Client Satisfaction ratings
*Ability to quickly adapt to advancing technologies and procedural changes
*Demonstrated customer focus - evaluates decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
*Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources; has experience working with others on a global basis; applies knowledge to coach and mentor others
*Strong analytical and strong problem solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
*Your team will be providing a service to a manufacturing business that operates on a shift basis so you will be required to work additional hours when required.
This vacancy has now expired.