Network Infrastructure Engineer
Network Infrastructure Engineer required to work in my clients Web Competence Centre Hosting Team; the global team manage the web infrastructure for all customer public facing websites. The global team's clients have over 1,000 internet websites hosted at Managed Hosting providers in the US, UK, Hong Kong and in the Amazon Cloud.
The successful Network Infrastructure Engineer will be responsible for the day to day operational support of web hosting activities in the UK region and also work on a variety of projects designed to improve the Internet Web Hosting Infrastructure.
The global hosting team provide 24x7x365 Tier1 support including servers build's, maintenance and patching etc. the role will provide support for Tier2 and upwards. In addition to technical skills the Network Infrastructure Engineer will be required to demonstrate good interpersonal and communication skills as working with website developers and site owners is a key part of the role.
Operational work
Provide support for customer Internet infrastructure including:
*Server configuration for hosting new applications.
*Guiding web site owners in the correct process for creating new websites.
*Guiding developers in the correct standards, processes and procedures for working with clients.
*Responding to support requests within agreed SLA's.
*Maintaining the server environment to achieve platform availability SLA's.
*Documentation of any missing or out of date processes and procedures.
Project work
Manage assigned projects in the Web hosting area to improve service availability, reduce time to deployment and save costs, typical projects include:
*Server consolidation and migrations.
*Retiring End Of Life hardware.
*Implementing new technology and tools.
Technical Experience
The applicant must demonstrate a strong technical ability and should have a good general understanding of all Internet technologies.
Required Skills:
Administering Windows 2003 & 2008 servers
Administering Microsoft IIS
Administering Microsoft SQL 2005 & 2008
Troubleshooting skills in a server hosting environment
DNS
SMPT and mail
SSL certificates
Experience supporting complex high volume web based applications in a shared hosting environment.
Ability to troubleshoot complex problems, quickly pick up new technology, architectures and concepts.
Understanding of networking technologies TCP/IP, loadbalancing and firewalls
Beneficial Skills:
Administering Linux or Solaris servers
Administering Apache web server
WebLogic application server
PHP
MySQL
Person Profile
The softer skills for this role are of equal importance as the technical skills, the candidate should have:
*Keen interest in Web and Internet technologies
*Ability to take ownership of complex problems and manage them through to a successful conclusion
*Good self-management, well organised, good time and task planning, good workload management, reliable at meeting deadlines.
*Good interpersonal skills, including good conflict management and an ability to work well with people from different cultures
*Self-development, motivation and ability to develop and grow gaining deeper and/or broader technical knowledge and ability
*Can manage 3rd parties (vendors)
*Ability to work in a Global multi-cultural environment with minimal supervision
*Works well within a team environment
*Possible on call hours
