Operations Manager (Service)

Operations Manager (Service)

Our client is a fast growing, unconventional, innovative technology company with a wide range of sophisticated, patent-protected products and services used in the healthcare, pharmaceutical and defence industries. They are now looking for an Operations Manager within the Service department to oversee the day to day running of the scheduling team, ensuring that service engineer utilisation is maximised.

Operations Manager - Role/Responsibilities
+ Manage the scheduling process to achieve agreed targets of reduced travelling, higher first time fix rate and parts availability against the scheduling horizon
+ Coordinate with the manufacturing team to ensure smooth supply of parts for both supply and fit work and spares/service kit sales
+ Champion process improvement and the use of IT systems to ensure that non value added activity is minimised to the lowest possible level in service processes which includes sales quotations and order processing, contract renewal, service scheduling, field service data capture and invoicing
+ Manage the control, allocation and calibration of test equipment for service engineers

Operations Manager - Skills/Experience
+ A strong level of management experience in a technical customer service role within an electro-mechanical industry
+ An electrical degree (electrical or mechanical), or equivalent, is an essential prerequisite to carrying out this role
+ Strong systems bias with good IT knowledge/understanding
+ Excellent communication skills

This is a fantastic opportunity to join a leading organisation, for this position they are offering a very competitive salary of £30-40k.

Please do get in touch for more information.