Service Manager
Location - Hampshire
Very competitive salary!
Job Description including Day to Day Responsibilities:
Managing the service lifecycle E2E for a Portfolio of Services
Supporting growth (Marketing of Services) via the Business Catalogue
Prioritising demand (RFCs, New Services, Enhancements, Service Improvement Initiatives, Optimisation Initiatives, Contractual Services)
Evaluation of market opportunities and customer needs
Support proposal creation for New Services & Enhancements to Existing Services (Impact Assessments and Validation)
Create and validate business cases with BRMs / Technical Authority
Plan and prioritise new service development programs
Financial analysis, lifecycle cost management and pricing
Define service level packages (SLA / OLA).
Liaise with Client, BRMs, BA, FBA, Commercial, Architects, Service Delivery Managers, EPO and PMs.
Roles Specific
Business Applications Service (Apps Capability)
End User Applications Service (ITO Capability)
Trusted Platform Services (ITO Capability)
Site & End User Services (ITO Capability)
Skills Based Services (Consulting Services Capability)
Support ATLAS (BPO Capability)
Required Qualifications/Skills:
Essential:
Managers with good organisation skills.
Prince2 or PMI
MS Office Applications (Excel, Powerpoint & Word)
MS Project
Commercially Aware (Marketing)
Bid Support Exposure
P&L experience
UK Travel & Fully Mobile
Excellent customer interfacing skills
Adherence to quality and a disciplined approach to process, methods & tools
Attention to detail
Good Presentation skills
Desirable:
Knowledge of the Defence sector
If you are interested in this position then please contact me immediately on 01737 821 029
DII, Defence, LAN, ATLAS, E2E, RFC, Optimisation, BRMs, SLA, OLA, BRMs, Commercial, End User, PRINCE2, PMI, MS Project, MoD, SC, IBM, HP, ITO Capability, Platform, profit, loss, EADs, WAN, LAN, IS tools, BPO, Service Manager
This vacancy has now expired.
