What is a Service Engineer?
A critical element of after-sales support, a Service Engineer is essentially in place to contribute to the total customer satisfaction experience by assuring that customers receive maximum benefit from their products. Service engineer jobs focus on providing solutions to service problems, which are unique or have been previously encountered.
Typical a service engineer jobs can be either Field or Site based and their day to day responsibilities will include the installation, service and repair of a particular product.
Service engineers will often need to manage their own time and bookings, unless service calls are pre-booked through a support desk.
Why Service Engineer jobs are important?
This is a key position for any business, as the Service Engineer is in an ideal position to act as an ambassador for the company. In most service engineering jobs ability to liaise with clients both on a technical and interpersonal level is essential.
An expert in their field, they are also uniquely placed to capitalise on sales opportunities (parts and upgrades), but also to diffuse potential relationship damaging situations. It is through good customer service that businesses hope for repeat business and so keep their existing portfolio of clients.
CBSbutler recruiting for Service Engineer jobs
We recruit for service engineer jobs at all levels across a range of industries including medical devices, building services, refrigeration and defence. Within theses industries we can provide bespoke recruitment solutions by targeting engineers that will fit not only your current but future business needs.
Our clients – Contract & permanent field service engineer jobs across market leaders
Within the industry our clients find that good field service engineers and hard to come by. Simply because candidates need to come armed with both strong technical and customer facing skills. However, our clients have found that our candidates (in terms of volume and quality) are second to none which in turn leads to strong service based organisations.
One of our clients had two critical field service engineer vacancies that, without being filled, would mean they would not be able to meet their service level agreements. Through understanding the current and future requirements of the role, we were able to select candidates with the right motivations to fill the most competitive service engineer jobs. We ran interviews for the client in our London office and as part of the process ensured candidates were de-briefed and gave our client immediate feedback and professional advice. Both positions were filled with service engineers who were able to start immediately.