1st & 2nd Line Support Engineer
+ Initial 3 month role - could be extended
+ Horsham based contract role
+ £15-20 per hour dependant on experience
Looking for 1st line Support and some 2nd Line Support Experience
1st/2nd Line Support Desk Analyst
Working in a ticketed IT support environment, logging all calls and responding to requests in a timely manner to provide a high level of customer service.
Taking ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; ensuring incidents are escalated where necessary.
Troubleshooting hardware and software issues and providing but not limited to desktop, printer, application support and VOIP telephony support - both internal and external
Monitor security such as AV protection and make sure AV and security patches are kept updated.
Active Directory administration
Basic Windows based networking - TCP/IP, DNS, DHCP etc
Key Skills / Experience
At least 2 years of commercial experience as a 1st Line/Helpdesk/Technical/Site Support Desk Analyst
Solid knowledge and experience of MS desktop operating systems and MS Office applications (O365 Desirable)
Support of VOIP/Telephony systems
Troubleshooting experience, both hardware and software
Previous experience and working knowledge of servers and workstations/laptops
Some knowledge and experience of working to ITIL methodologies would be ideal