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1st & 2nd Line Support Engineer - SC - Wiltshire

Salary: £100 - £180 per day
Location: Wiltshire
Job type: Contract
Sector: IT Defence, Infrastructure

Description

1st & 2nd Line Support Engineer - MoD SC

3 Month Rolling Contract

Lyneham, Wiltshire

£100 to £180 per day

Must be available within the next 2 weeks

You will be fully SC cleared and SC clearance will be in date in order to effectively assist in managing the MoD Official/Sensitive system.

You will ensure services are delivered to the customer within the stated SLAs.

Role and Responsibilities:

  • Covering a broad range of: Device, Compute, Network and Application services, the prime responsibilities include the deployment, support, maintenance and changes forIT end user support.
  • IT devices (e.g. Laptops).
  • LAN Infrastructure.
  • Wi-Fi Infrastructure.
  • Security infrastructure.
  • Compute and Storage infrastructure.
  • Print Services.
  • Audio Visual Services.
  • Operating systems, such as Microsoft Windows.
  • A range of industry standard and bespoke applications.

Skills and Experience:

  • Significant experience of providing Tier-1 and Tier-2 support covering complex: Incident, Problem and Change Management.
  • Significant experience of working in a Defence based (or similar) environment and a good understanding of the MOD's ICS security policy.
  • Broad knowledge of IT and communications services and technologies.
  • Good technical knowledge of the following:
  • End user device support and configuration: PC, Printer
  • Microsoft Operating Systems
  • Active Directory and Domain management
  • Network Technologies: LAN/WLAN/WAN.
  • Server Technologies: Microsoft Server, Virtualisation.
  • Storage Technologies: SAN architecture, Backup.

1st & 2nd Line Support Engineer - SC

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