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Job

2nd Line Network Support Engineer x2 - Basingstoke

2nd Line Network Support Engineer x2 (Permanent)

  • Basingstoke based 2nd Line Network Support Engineer roles

  • Competitive salary

  • Fantastic Benefits package available

  • Great Career Progression opportunities available

This Role will require the candidates to go through Developed Vetting. You need to be a sole British National.

The Company:

A FTSE 500 company. In the UK some of their services include; IT consulting services, technology products, managed services, cloud-based solutions, and systems integration.

Role

These 2nd Line Network Support roles will require you to investigate and resolve issues that are raised and escalated from the 1st Line Team and you will also look to resolve 3rd Line issues as well. These incidents will cover both infrastructure and application issues which require investigation and resolution or escalation to 2nd or 3rd tier support.

You will sit directly with the 3rd Line Team and have lots of exposure to resolving 3rd Lines issues. Lots of opportunities to learn and develop your skills and to progress well within your role.

You will also be asked to support other supporting activities including:

  • DTT administrator

  • Executing assigned technical maintenance activities

  • Providing technical input into resolver groups

  • Providing technical input into service management reports

  • Providing technical input into service capacity management

Skill Set:

* Understanding of ITIL system management

* Windows Server 2008 platforms

* Microsoft Group Policies

* VMware ESX and vCentre

* Base understanding of SCOM

* Base understanding of SCCM

* Anti-Virus management and reporting

If you are keen on this role then please apply to this advert and we can schedule a call to discuss the details further.