2nd Line Platform Support Engineer

  • Job ref:

    CDI - 1200857_1662392252

  • Location:

    Hampshire, England

  • Sector:


  • Job type:


  • Salary:

    Up to £35400 per annum + plus 15% shift allowance

  • Contact:

    Ciaran Digney

  • Email:

  • Published:

    3 months ago

  • Start date:


Job title: 2nd Line Platform Support Engineer

Location: Hampshire

Salary: £35,400 plus 15% shift allowance. (10% DV bonus also available)

Candidates must be willing and eligible to go through SC security clearance to start the role

Your role:

I am looking for a 2nd Line engineer with Linux Sysadmin experience of the Rancher Kubernetes platform, ideally covering all or part of Compute, Storage and Network aspects across core technologies.


  • Event Management - Monitor Notifications and Events generated by automated systems into an Elastic Cloud for Kubernetes monitoring platform and act as required when events/notifications occur.
  • Incident Management (using Jira SM toolset and ServiceNow)
    • Responsible for all incidents assigned to the managed Resolver Groups. All incidents shall be Reported, Recorded, Routed, and Managed (RRR&M) through the Service Desk.
    • Will manage/resolve incidents with 3rd Line support, keeping the Service Desk record updated in accordance with WI and where necessary escalate into Service Management any High Priority Incidents.
    • As required, pass the details to 3rd Parties, receive and action Service Requests for HO Datacentre Compute; changes including add, change or remove access to Production or Pre-Production.
    • Support Service Management on the reporting of incidents
  • Problem Management - Will manage, monitor, and resolve problems in accordance with agreed SLA's.
  • The 2nd Line server engineers will be responsible for carrying out daily checks for the following:
    • Status of HO Datacentre Compute system, taking remediation activity as required.
    • Applicable CERTS for HO Datacentre Compute system.
    • Any viruses on the HO Datacentre Compute system.
    • Any anti-virus updates

Your experience:

  • Rancher Kubernetes experience or willingness to learn
  • Use of Elastic Cloud for Kubernetes Monitoring toolset (and SysDig toolset in the interim)
  • Hands on Linux experience
  • Familiarity with analysis and debugging skills with experience in troubleshooting
  • Good understanding and working knowledge of VMWare
  • Knowledge of Juniper/Cisco
  • Experience of Jira Service Management and ServiceNow

If you are interested in this role, please feel free to reply to his advert or call me on 01737 821029 or 07766512829