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2nd Line Software Support Engineer SQL/ Oracle - SC cleared - Bristol

Salary: £25000 - £30000 per annum
Location: Bristol
Job type: Permanent
Sector: IT Software, Software Development, Oracle

Description

Service Desk Engineer SC cleared/clearable - Bristol

£25,000 - £30,000

The role is provide 1st and 2nd level software support to Maritime infrastructure.

Key role responsibilities

The role is provide 1st and 2nd level software support primarily for the Maritime CWE environment and associated infrastructure.

Key role responsibilities

  • Incident management - responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Manager or directly from users in accordance with ITIL service management and ISO20000 best practices
  • Problem Management - Responsible for providing workarounds for users and undertaking root cause analysis
  • Standards and working practices - responsible for compliance with LSC standards and working practices for Service Support and Service Delivery and not to deviate from these without authorisation
  • Contributing to the provision of Service Management reporting requirements
  • New account set up, password resets and licence management
  • Database manipulation (includes updates, inserts, queries and scripting) on both Oracle and SQL
  • Configuration of new and existing Oracle Webcentre communities

Essential

  • A recent graduate or helpdesk software support engineer with a minimum of 3 years' experience. Must have excellent verbal and written communication skills and is capable of working under pressure to tight deadlines.
  • IT Relevant degree or equivalent or software engineer who has experience including SQL and/or Oracle Database

Desirable

  • Familiarity with ITIL best practices (Foundation qualified) and ISO20000.
  • SQL / Oracle database knowledge Automated unit testing
  • SQL / Oracle database knowledge
  • Familiar with Helpdesk software

Personal Attributes/Behaviours

  • Customer focused
  • Excellent communication skills both internally with peers and externally with customers (either face to face or via the phone)
  • Can work under pressure and meet deadlines
  • Ability to work as part of a team
  • Can use their own discretion in resolving problems with their domain
  • Flexible and willingness to travel (some overnight stays may be required)
2nd Line Software Support Engineer SQL/ Oracle - SC cleared

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