2nd Line Support Analyst - SC Cleared

  • Job ref:


  • Location:

    Milton Keynes, Buckinghamshire

  • Sector:


  • Job type:


  • Salary:

    £236 - £238 per day

  • Contact:

    Jamie Kenward

  • Email:

  • Published:

    almost 2 years ago

  • Duration:

    11 Months

  • Start date:


  • Consultant:


2nd Line Support Analyst

Milton Keynes

11 Months

£237 a day

*** Please note that this is an SC Cleared role ***

2nd Line Support Analyst: You will join a dedicated customer Event and Incident Management Support team in Milton Keynes covering 24/7 shifts.You will focus on remotely resolving incidents, increasing the first time fix rates and reducing service effecting incidents to the customers end users.

Your new Company:

IT Consultancy providing services into a central government end client

Your skills and experience

  • Demonstrable experience of resolving incidents for multiple customers
  • Good working knowledge of current software packages
  • Good working knowledge of operating systems
  • Good understanding of IT infrastructure
  • Ability to work on own initiative, address and resolve problems in a pressurised environment.
  • Ability to resolve incidents in the server environment/operating systems used by the customer

This is a shift role:

The working patterb is working 12 hour shifts 4 night shifts (7pm-7am) followed by 4 days off > 3day shifts (7am-7pm) followed by 3 night shifts and then 4 days off > 4 day shifts followed by 6days off and the pattern repeats.

Apply now and I will call you to discuss this role and your situation in more depth