2nd Line Support Analyst - SC Cleared

2nd Line Support Analyst

Milton Keynes

11 Months

£237 a day

*** Please note that this is an SC Cleared role ***

2nd Line Support Analyst: You will join a dedicated customer Event and Incident Management Support team in Milton Keynes covering 24/7 shifts.You will focus on remotely resolving incidents, increasing the first time fix rates and reducing service effecting incidents to the customers end users.

Your new Company:

IT Consultancy providing services into a central government end client

Your skills and experience

• Demonstrable experience of resolving incidents for multiple customers
• Good working knowledge of current software packages
• Good working knowledge of operating systems
• Good understanding of IT infrastructure
• Ability to work on own initiative, address and resolve problems in a pressurised environment.
• Ability to resolve incidents in the server environment/operating systems used by the customer

This is a shift role:

The working patterb is working 12 hour shifts 4 night shifts (7pm-7am) followed by 4 days off > 3day shifts (7am-7pm) followed by 3 night shifts and then 4 days off > 4 day shifts followed by 6days off and the pattern repeats.

Apply now and I will call you to discuss this role and your situation in more depth