A 2nd Line Support Engineer with a background in Software application support is required to join a busy customer focused help-desk working for a market leading aerospace company.
If you are looking for a role that will offer rapid career progression and development then apply now!
Role: 2nd Line Support Engineer
As 2nd Line Support Engineer you will be responsible for:
+ Providing support to a worldwide customer base
+ Support the development of existing support process and procedures
+ Maintaining a working relationship with other teams and 3rd parties who may be responsible for key parts of the Service provision
+ Working within a 24 hour Operational environment
+ Taking a detailed technical view of issues that cannot be resolved at 1st Line
+ Providing guidance, support and training for Level 2 Help-desk staff for team members
As 2nd Line Support Engineer you will have experience of:
+ Degree qualified or equivalent in a relevant technical discipline
+ Previous experience in delivering 2nd Line software support and service management
+ Customer experience with direct communications
+ Work well under pressure and an ability to prioritise
+ Excellent communication skills both written and verbal