2nd Line Support Engineer

  • Job ref:


  • Location:

    East Sussex, England

  • Sector:


  • Job type:


  • Salary:

    £22000 - £25000 per annum + Pension

  • Contact:

    Paul McGuinness

  • Email:

  • Published:

    over 2 years ago

  • Duration:


  • Start date:


A 2nd Line Support Engineer with a background in Software application support is required to join a busy customer focused help-desk working for a market leading aerospace company.

If you are looking for a role that will offer rapid career progression and development then apply now!

Role: 2nd Line Support Engineer

As 2nd Line Support Engineer you will be responsible for:

+ Providing support to a worldwide customer base
+ Support the development of existing support process and procedures
+ Maintaining a working relationship with other teams and 3rd parties who may be responsible for key parts of the Service provision
+ Working within a 24 hour Operational environment
+ Taking a detailed technical view of issues that cannot be resolved at 1st Line
+ Providing guidance, support and training for Level 2 Help-desk staff for team members


As 2nd Line Support Engineer you will have experience of:

+ Degree qualified or equivalent in a relevant technical discipline
+ Previous experience in delivering 2nd Line software support and service management
+ Customer experience with direct communications
+ Work well under pressure and an ability to prioritise
+ Excellent communication skills both written and verbal