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Job

2nd Line Support Engineer

Up to £28,000 + 15% shift allowance

Based in Basingstoke

4 days on 4 days off

Must be eligible for DV clearance

2nd Line Support Engineer to Support & augment the existing Shared Service to provide support on a 24/7 shift pattern. The role will involve:

  • Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur
  • Problem management: Will manage, monitor and resolve Problems in accordance with agreed SLA's
  • Patch Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft SCCM toolset.
  • Change Management: Support and participate as required in all Change Management Activities
  • Request Fulfilment: Will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.

Skills/Experience

  • Experience in supporting secure IT infrastructures
  • Experience in incident resolution and/or system management of secure IT infrastructures
  • Base understanding of Systems Centre Operations Manage 2019
  • Base understanding of Systems Centre Configuration Manager Version 1910
  • Good understanding of VMware ESX and vCentre
  • Anti-Virus management and reporting