2nd Line Systems Specialist

2nd Line Systems Specialist

Based in Bracknell, Berkshire

£28,800 per annum + 10% DV bonus

Must be eligible for DV clearance

This is an exciting opportunity to work for one of the leading IT defence organisations where you can make an real impact and change the way the world works.

Your role

We are looking for a Systems Specialist to deliver technical support to our customer whilst delivering excellent customer satisfaction. The role will involve:

  • Raising/supporting technical escalations from the customer through the use of the service desk to ultimate resolution from a 1st and 2nd line perspective, escalating to 3rd line when applicable.

  • Must be able to work collaboratively as part of a small team, sharing knowledge and formally documenting these when applicable.

  • The individual should also be able to work independently to fault find/manage their workload accordingly

  • Resolving incidents in a polite and timely manner against challenging KPIs/SLAs

  • Drive service improvements to their colleagues and customers alike.

Your experience

Proven technical understanding and support of some or all of:

  • Understanding of ITIL Service Management

  • Windows platforms, primarily Windows 10, Server 2016 & Server 2019

  • Microsoft Group Policies

  • Microsoft Office 2016

  • VMware desktop and server solutions

  • Base understanding of Systems Centre components

  • Anti-Virus management and reporting