2nd Tier Support Engineer

  • Job ref:


  • Location:

    Hampshire, England

  • Sector:


  • Job type:


  • Salary:

    Up to £1 per annum + 15% Shift Allowance

  • Contact:

    Olivia Neville

  • Email:

  • Published:

    11 months ago

  • Duration:


  • Start date:


Salary: Competitive + 15% Shift Allowance

Benefits: Career progression, further training

Shifts: 7-7 - 4 days on, 4 days off. then 4 nights on 4 days off

Location: Basingstoke, Hampshire

Clearance: SC clearance is ideal but not essential - you will be required to go through clearance

Role: 2nd Tier Support Engineer / 2nd Line Support Engineer

Experience needed:

  • Experience in supporting secure IT infrastructures

  • Experience in incident resolution and/or system management of secure IT infrastructures

  • Base understanding of Systems Centre Operations Manage 2019

  • Base understanding of Systems Centre Configuration Manager Version 1910

  • Good understanding of VMware ESX and vCentre

  • Anti-Virus management and reporting

Role Requirements:

  • You will have experience with Event Management: You will need to Monitor Notifications and Events generated by automated systems and manage them

  • You will be doing Incident Management: This will include Incident logging, triage and assignment on both the CA Service Desk (CASD) and SharePoint. You will need to manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction.

  • You will need experience with Problem Management: You'll be monitoring problems in accordance with agreed SLA's - as well as managing and resolving them.

  • You will need experiene with Patch Deployment: You'll be using the Microsoft SCCM toolset for deployment of monthly security patches to Microsoft server environments

  • You will need experience with Change Management: You will be supporting as and when you are needed in all Change Management Activities

  • Request Fulfilment: You will receive and fulfil simple Service Requests to provision end-user access to the hosting environment.

CBSbutler is acting as an employment agency for this role.​

Please apply with your most up to date CV for a call with our team to discuss your experience further.