3rd Line Application Support
Hampshire
DV Cleared
Perm

Wintel/ Microsoft Servers 2012 / Sharepoint 2013/ Powershell / SQL

Be part of a very complex and rewarding environment on an IT site that offers cutting edge technologies. The 3rd line team have experience that covers hardware and software support for an established and secure client. Now expanding the team, we are seeking previous 3rd line experience to include Wintel engineers to cover day to day activities, monthly tasks and provide support.

The role:

Administration of support queues - Incident and workload management
Progress incidents and problems to their conclusion
Report anomalies and escalate issues to Team Leader
Provide third-line support to site teams and projects
Writing, reviewing and maintaining processes and procedures
Support issues and incident requests
Deliver solutions confidentially
Take ownership of tickets, escalate to the relevant groups

Skills required:

Wintel
Microsoft server
Design, management and troubleshooting (SCCM, SCOM)
SQL
Sharepoint 2013+
Exchange 2013
Lync / Skype
PowerShell or Scripting, not essential