3rd Line DBA Support - Basingstoke

3rd Line Infrastructure (DBA Support) - Basingstoke

Permanent Vacancy - Competitive Salary

Microsoft SharePoint Server 2013 / SharePoint Site Management / ServiceNow

Benefits Package:

  • 25 days annual leave (with the ability to buy/sell up to 10days) + bank holidays

  • Company Pension contribution. 3%-10%

  • Eligible for Annual Discretionary Bonus (Personal and Company targeted)

  • Corporate discount scheme (discounts on cinema, restaurants etc.)

  • Sponsored Security Clearance

  • Learning and Development

We are looking for a 3rd Line DBA Engineer. The role will involve the following -

Incident Management - Will receive incidents/faults from SPOC & 2nd/3rd Line support or 3rd Parties to manage the resolution, keeping the Service Incident record updated in accordance with agreed WI.

Problem Management - Will proactively review the Incident, Problem and other Service Management data to identify potential problems and recommend solutions.

Change Management - Impacting, building, delivery and supporting of changes in accordance with agreed Processes and Work Instructions.

Service Request Fulfilment - Fulfilment of Complex Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Core Skills:

Excellent team player, takes ownership of assigned tasks, anticipates, and identifies potential issues and service improvements. Experience of IT support, incident resolution and / or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery.

Excellent customer communication skills.

SQL Server Database Administration Skills

Technical knowledge of secure IT infrastructures, applications and IT security policies and enforcement.

Experience in supporting secure storage within IT infrastructures

Experience in incident resolution and / or system management of secure IT infrastructures

Awareness of Agile Working Methodology

Desirable Skills:

Microsoft SharePoint Server 2013

SharePoint Site Management