3rd Line Infrastructure (DBA Support) - Basingstoke
Permanent Vacancy - Competitive Salary
Microsoft SharePoint Server 2013 / SharePoint Site Management / ServiceNow
25 days annual leave (with the ability to buy/sell up to 10days) + bank holidays
Company Pension contribution. 3%-10%
Eligible for Annual Discretionary Bonus (Personal and Company targeted)
Corporate discount scheme (discounts on cinema, restaurants etc.)
Sponsored Security Clearance
Learning and Development
The role will involve the following -
Incident Management - Will receive incidents/faults from SPOC & 2nd/3rd Line support or 3rd Parties to manage the resolution, keeping the Service Incident record updated in accordance with agreed WI.
Problem Management - Will proactively review the Incident, Problem and other Service Management data to identify potential problems and recommend solutions.
Change Management - Impacting, building, delivery and supporting of changes in accordance with agreed Processes and Work Instructions.
Service Request Fulfilment - Fulfilment of Complex Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.
Excellent team player, takes ownership of assigned tasks, anticipates, and identifies potential issues and service improvements. Experience of IT support, incident resolution and / or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery.
Excellent customer communication skills.
SQL Server Database Administration Skills
Technical knowledge of secure IT infrastructures, applications and IT security policies and enforcement.
Experience in supporting secure storage within IT infrastructures
Experience in incident resolution and / or system management of secure IT infrastructures
Awareness of Agile Working Methodology