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3rd Line Desktop Engineer - AppV, Citrix, VMware - Newcastle upon Tyne, Tyne and Wear

Salary: £250 - £290 per day
Location: Newcastle upon Tyne, Tyne and Wear
Job type: Contract
Sector: IT Defence, Testing, Infrastructure

Description

3rd Line Desktop Engineer x 3 - Newcastle!

Citrix/ Vmware/ AppV/ AppSense/ HPCA/ SCCM/ SMS2003/ Exchange 2010 / HyperV/ Operational Support

Description of Role:

Maintain operational performance in order to meet agreed Service Levels

Provide a Technical Assurance governance gate in which Operational Acceptance Testing (OAT) of application/infrastructure deliveries are undertaken prior to live implementation.

Provide Technical Assurance around the support aspects of a solution. Ensuring that all documentation is accurate and provides the right level of detail and to enable the solution to be implemented and supported effectively, prior to live release.

Ability to interact and converse with engineering and architecture teams around current and future solutions to provide where possible seamless transition of changes through the release cycle.

Act as escalation points for Senior Management and Operation Support teams.

  • Incident & Problem escalations.

  • SME contact for support groups.

  • Role specific Technical Skill Sets Required

  • App-V 4.6 or 5.x

  • AppSense DesktopNow

  • HPCA

  • SCCM or SMS 2003

  • Citrix XenApp 6.5 / XenDesktop / Citrix Provisioning Services

  • VMWare / XenServer / Hyper-V Technology awareness

  • General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)

  • Active Directory / DNS / DHCP / GPO's

  • Exchange 2010 & Lync knowledge or exposure.

  • General Network understanding

Essential Knowledge and Skills Required:

  • Citrix Xenapp 5 and Citrix Xenapp 6.5 configuration and end user support.

  • AppSense DesktopNow

  • Software delivery technologies (SMS/SCCM/HPCA)

  • Active Directory / DNS / DHCP / GPO's

  • General Networking understanding from a Desktop 2nd line support perspective

  • General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)

3rd Line Desktop Engineer - AppV, Citrix, VMware

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