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3rd Line Engineer - HPCA - Newcastle - SC Cleared - Newcastle upon Tyne, Tyne and Wear

Salary: £250 - £290 per day
Location: Newcastle upon Tyne, Tyne and Wear
Job type: Contract
Sector: IT Software, IT Defence, Infrastructure

Description

3rd Line Engineer / Technical Assurance

SC Cleared - Newcastle - 6 month contract

£250.00-£290.00 per day

HPCA/ RADIA/ AppV/ AppSense/ Citrix /Windows 7/ Windows 10/ Infrastructure

The successful candidate will join a highly skilled team of engineers providing technical Infrastructure support to Central and Regional UK Government users.

Description of Role

Maintain operational performance in order to meet agreed Service Levels

Provide a Technical Assurance governance gate in which Operational Acceptance Testing (OAT) of application/infrastructure deliveries are undertaken prior to live implementation.

Provide Technical Assurance around the support aspects of a solution. Ensuring that all documentation is accurate and provides the right level of detail and to enable the solution to be implemented and supported effectively, prior to live release.

Ability to interact and converse with engineering and architecture teams around current and future solutions to provide where possible seamless transition of changes through the release cycle.

Act as escalation points for Senior Management and Operation Support teams.

Incident & Problem escalations.

SME contact for support groups.

Technical Skill Sets Required

  • App-V 4.6 or 5.x

  • AppSense DesktopNow

  • HPCA

  • SCCM or SMS 2003

  • Citrix XenApp 6.5 / XenDesktop / Citrix Provisioning Services

  • VMWare / XenServer / Hyper-V Technology awareness

  • General Windows OS Knowledge both Desktop and Server (XP/W2k3/W7/W2k8)

  • Active Directory / DNS / DHCP / GPO's

  • Exchange 2010 & Lync knowledge or exposure.

  • General Network understanding

3rd Line Engineer - HPCA - Newcastle - SC Cleared

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