3rd Line Hosting Engineer

3rd Line Hosting Engineer

£54,000 + 10% DV bonus + £9,000 on call/standby

Based in Bracknell

Must be eligible for SC Clearance

Your experience

  • Incident management - Incident logging, triage and assignment on required toolsets. Manage the incident to resolution in conjunction with the 3rd parties, keeping the record updated in accordance with agreed WI and acting as a point of escalation.

  • Change management - Support and participate as required in all Change Management Activities updating changes when completed. Raise emergency changes if required.

  • Release management - regular software deployments and patching of estate.

  • Request fulfilment - Implementation of Service Requests and project work where achievable.

  • Knowledge Sharing - Production of KBA's and/or Work Instructions to enable and assist colleagues and/or 2nd line.

Essential Skills

Support the infrastructure and the dedicated management tools of the solution below:

o Redhat Enterprise Linux OS 8.6

o Patching Linux with RedHat Satellite


o NetApp SANs

o IP Network traffic routing and firewall behavior