3rd Line Infrastructure Engineer

Job Role: 3rd Line Infrastructure Engineer

Placement: Permanent

Rate: £48k + 3% flex

Location: Salisbury (2/3 days a week onsite)

You will be required to go through Security Clearance at level SC for this role

I am recuring a 3rd line support infrastructure Engineer for a client of mine who are a systems integrator operating within the UK Defence Sector. Please see below for further details:


  • Microsoft SCCM administration to an advanced, professional level
  • Administration of support queues - Incident and workload management Progress incidents and problems to their conclusion
  • Report anomalies and bring up issues to Team Leader
  • Provide third-line support to site teams and projects
  • Writing, reviewing and maintaining processes and procedures
  • Suggest improvements and innovations (CSI&I) that could assist introduce efficiencies into the environment
  • Work with business and security frameworks (ITIL, JSP, IMM

Required Skills

  • Microsoft SCCM Administration - Software distribution, OS deployment and monthly Patches
  • 3rd line experience within a customer - client side - support environment, and an appreciation of the impact of problems on the customer business.
  • Documentation Skills, with the ability to produce end user documents, as well as operational procedure documentation for use by service desk personnel.
  • Scripting - PowerShell, VBS etc.
  • Software integration and compatibility testing, as well as operation build and modelling
  • Able to efficiently support application packages

It would be great if you had

  • Accreditation to technical level or equivalent essential (ex: MCSE) and accreditation in another technology area preferred
  • Application virtualisation and sequencing such as APPV
  • VDI Management and Support
  • Endpoint device control (Ivanti)
  • Secure remote access
  • ITIL v3