3rd Line Infrastructure Support Engineer

  • Job ref:


  • Location:

    Salisbury, Wiltshire

  • Sector:


  • Job type:


  • Salary:

    £400 - £450 per day + Inside IR35

  • Contact:

    Abbie Levens

  • Email:

  • Published:

    almost 2 years ago

  • Duration:

    6 months

  • Start date:


  • Consultant:


Job Title: 3rd Line Infrastructure Support Engineer

Location: Salisbury

6 Month Contract

Rate 400-450 per day Inside IR35

DV Cleared or SC Cleared

Role Overview

Be part of a very complex and rewarding environment on an IT site that offers cutting edge technologies. The 3rd line team have experience that covers hardware and software support for an established and secure client. Now expanding the team, we are seeking previous 3rd line experience to include SCCM Administration, Scripting and RCA within a complex environment. Please note, the successful candidate must be DV or SC Cleared.


Provide integration reports on new software and hardware entering the estate
Package and distribute software components to the Enterprise using Microsoft SCCM
Support of the corporate environment
Administration of support queues - Incident and workload management
Progress incidents and problems to their conclusion
Report anomalies and escalate issues to Team Leader
Provide third-line support to site teams and projects
Writing, reviewing and maintaining processes and procedures
Suggest improvements and innovations (CSI&I) that could assist introduce efficiencies into the environment
Work with business and security frameworks (ITIL, JSP, IMM

Essential skills & experience

* SCCM Administration - Software distribution, OS deployment and monthly Patches
* Scripting - PowerShell, VBS etc.
* Software integration and compatibility testing
* In depth knowledge of : Group policy, and client end points
* Operating system build and delivery mechanisms
* Good RCA within a complex environment
* Good software packaging knowledge.
* Able to effectively troubleshoot application packages


* Application sequencing
* Citrix
* Application virtualisation - APP-V, MED-V
* Endpoint device control
* Secure remote access
* ITIL v3