£40000 - £50000 per annum
about 2 months ago
3rd Line Messaging Engineer
Based in Hampshire
£40,000 - £50,000 per annum
A client of mine who are operating within the UK defence sector are looking for a Third Line Support Messaging Support Engineer to work collaboratively across our accounts within the shared service. Your role will involve direct technical support for all of services as part of the 3rd Line Team and assist in the day-to-day operations and duties of the third line service
The role will involve:
Incident management - Incident logging, triage and assignment on required toolsets. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the record updated in accordance with agreed WI and Acting as a point of escalation.
Change management - Support and participate as required in all Change Management Activities updating changes when completed. Raise emergency changes if required.
Release management - regular software deployments and patching of estate.
Request fulfillment - Implementation of Service Requests and project work where achievable.
Knowledge Sharing - Production of KBA's and/or Work Instructions to enable and assist colleagues and/or 2nd line
Experience working in a 3rd Line support role
MS Exchange 2019
MS Skype for Business 2019
Work with other team members to reduce risks and improve service
Automate manual tasks
Technically Impact Change Requests on System Centre Service Manager
Review the HLD, LLD documents for a new projects
Microsoft Windows Server 2008 onwards
Active Directory & Group Policy