3rd Line Network Engineer

  • Job ref:


  • Location:

    Basingstoke, Hampshire

  • Sector:

    Network Engineering

  • Job type:


  • Salary:

    Up to £1.00 per annum + Pension, Corporate Discount

  • Contact:

    Danielle Lang

  • Email:

  • Published:

    over 1 year ago

  • Duration:


  • Start date:


  • Consultant:


3rd Line Network Engineer - Basingstoke

Permanent Vacancy

Benefits Package:

  • 25 days annual leave (with the ability to buy/sell up to 10days) + bank holidays

  • Company Pension contribution. 3%-10%

  • Eligible for Annual Discretionary Bonus (Personal and Company targeted)

  • Corporate discount scheme (discounts on cinema, restaurants etc.)

  • Sponsored Security Clearance

  • Learning and Development

Incident Management - Will receive incidents/faults from SPOC & 2nd/3rd Line support or 3rd Parties to manage the resolution, keeping the Service Incident record updated in accordance with agreed WI.

Problem Management - Will proactively review the Incident, Problem and other Service Management data to identify potential problems and recommend solutions.

Change Management - Impacting, building, delivery and supporting of changes in accordance with agreed Processes and Work Instructions.

Service Request Fulfilment - Fulfilment of Complex Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Core Skills

  • Excellent team player, takes ownership of assigned tasks, anticipates, and identifies potential issues and service improvements. Experience of IT support incident resolution and / or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery.

  • Excellent customer communication skills.

  • Technical knowledge of secure IT infrastructures, applications and IT security policies and enforcement.

  • Experience in supporting secure IT infrastructures

  • Experience in incident resolution and / or system management of secure IT infrastructures

  • Awareness of Agile Working Methodology

Proven technical understanding and support of some or all of:

  • Understanding of ITIL Service Management

  • 3rd Line Support of Biometric Applications in a Windows environment

  • Supporting Biometric Applications with a database component (SQL Server 2016)

  • Experience of Message orientated middleware systems, ESB, Java and Apache QPID based

  • Management and Configuration of .Net/Java applications, Tomat.

  • Experience of Pacemaker Clustering

  • Zookeeper

  • AKKA Framework


  • RabbitMQ

  • Data migration experience

Desirable Skills:

  • Experience of Biometric Systems and data formats, and/or Aware BioSP

  • Microsoft SharePoint Server 2013

  • SharePoint Site Management

  • ServiceNow