3rd Line Network Engineer
Location: Basingstoke or Bracknell
Salary: Depending on experience
Please note: The candidate must hold valid SC clearance OR be able to obtain one.
The client is looking for a candidate with a background and knowledge in:-
Working with SLA's
The role holder is self-sufficient when resolving routine problems or enquiries across many products and systems in order to maintain the availability of the Network Infrastructure. The role holder is competent when working under pressure and has a degree of autonomy when dealing with unexpected problems, more complex escalations and helping to maintain the availability of the IT services delivered to end users.
You will be working for an IT based defence company, A large systems integrator with an outstanding reputation. In return they offer the following to their employees
Company pension contribution (3-10%)
Personal and Company target bonus of up to 15%
Company car allowance (If required)
Working in a company who invest in their team (including certifications & subscriptions
Excellent career development opportunities
Responsible for incidents assigned the the groups - all incidents must be reported, recorded, routed and managed (Faults also beig received internally by other resolver groups
Manager/ resolve incidents with 3rd Line Support, keeping the service desk in accordance
When required passing the details to 3rd parties, and escalating further where needed.