3rd Line / VMWare Engineer - Bracknell

3rd Line / VMWare Engineer - Bracknell

Permanent ££ + Benefits package available

SC Cleared

VMWare / Active Directory / Windows / SCOM

To provide technical support to the shared service components the DNS SD-WAN Services.

The activities will involve the support of shared service components installed as part of the Secure SD-WAN service. The engineer will work with the current support personnel to understand the products and their use within the shared service and to develop their diagnostic skills / capability.

The types of activities to be undertaken are:

Investigation of issues relating to the shared service:

VMware V6.x

Windows 2016/19 Servers

MS Service Center ( MS SCSM, SCOM etc)

MS AD

Generation of Support documentation (web and paper based)

Support workarounds, solutions and mitigations for identified issues

Support and identified issues requiring more detailed and in-depth analysis

The reception of escalated fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service

Maintain full and accurate records and progress all customer fault reports and technical enquiries

To perform remote diagnostic tests where applicable to aid primary fault rectification

To work with and alongside development engineers for Skill transfer

To provide technical and procedural assistance to DC Field Engineers

To ensure all work performed complies with the Company's quality requirements and ISO9000

Other:

Re-Installation (including method statements)

Configuration

Service handover (including handover documentation)

System Monitoring & Event management (office hours)

On Call support

Collation of Performance & Availability Data