3rd Line / VMWare Engineer - Bracknell
Permanent ££ + Benefits package available
SC Cleared
VMWare / Active Directory / Windows / SCOM
To provide technical support to the shared service components the DNS SD-WAN Services.
The activities will involve the support of shared service components installed as part of the Secure SD-WAN service. The engineer will work with the current support personnel to understand the products and their use within the shared service and to develop their diagnostic skills / capability.
The types of activities to be undertaken are:
Investigation of issues relating to the shared service:
VMware V6.x
Windows 2016/19 Servers
MS Service Center ( MS SCSM, SCOM etc)
MS AD
Generation of Support documentation (web and paper based)
Support workarounds, solutions and mitigations for identified issues
Support and identified issues requiring more detailed and in-depth analysis
The reception of escalated fault reports and technical enquiries. Analysis, investigation and production of support solutions relating to the deployed equipment or service
Maintain full and accurate records and progress all customer fault reports and technical enquiries
To perform remote diagnostic tests where applicable to aid primary fault rectification
To work with and alongside development engineers for Skill transfer
To provide technical and procedural assistance to DC Field Engineers
To ensure all work performed complies with the Company's quality requirements and ISO9000
Other:
Re-Installation (including method statements)
Configuration
Service handover (including handover documentation)
System Monitoring & Event management (office hours)
On Call support
Collation of Performance & Availability Data
