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Job

3rd Line Support Engineer

  • Job ref:

    1168703/001_1556014080

  • Location:

    West Sussex, England

  • Sector:

    ICT

  • Job type:

    Permanent

  • Salary:

    £30000 - £35000 per annum + Pension

  • Contact:

    Paul McGuinness

  • Email:

    pmcguinness@cbsbutler.com

  • Published:

    3 months ago

  • Duration:

    Perm

  • Start date:

    ASAP

  • Consultant:

    #

A 3rd Line Support Engineer with experience of Software Application support is required to join a global aerospace company to support their global customer base.

Role: 3rd Line Support Engineer

As 3rd Line Support Engineer you will be responsible for:

+ Taking a detailed technical view of issues that cannot be resolved at 2nd Line
+ Supporting the development of existing support process and procedure
+ Providing support to a worldwide customer base
+ Ensuring that escalated issues are resolved, root causes are documented and processes set in place to ensure they do not reoccur
+ Provides guidance, support and training for 2nd Line helpdesk team members
+ Working within a 24 hour operational environment as part of an on call rota

Experience:

As 3rd Line Support Engineer you will have experience of:

+ Strong background in Service and Support Management up to 3rd Line level
+ Good understanding of SQL Server resource allocation
+ Advanced T-SQL query writing and stored procedure execution
+ Experience of direct interaction with customers, providing excellent customer service
+ Ability to read and understand C# code
+ Create and manage test plans
+ Excellent communication skills both written and verbal