3rd Line Support Engineer

A 3rd Line Support Engineer with experience of Software Application support is required to join a global aerospace company to support their global customer base.

Role: 3rd Line Support Engineer

As 3rd Line Support Engineer you will be responsible for:

+ Taking a detailed technical view of issues that cannot be resolved at 2nd Line
+ Supporting the development of existing support process and procedure
+ Providing support to a worldwide customer base
+ Ensuring that escalated issues are resolved, root causes are documented and processes set in place to ensure they do not reoccur
+ Provides guidance, support and training for 2nd Line helpdesk team members
+ Working within a 24 hour operational environment as part of an on call rota

Experience:

As 3rd Line Support Engineer you will have experience of:

+ Strong background in Service and Support Management up to 3rd Line level
+ Good understanding of SQL Server resource allocation
+ Advanced T-SQL query writing and stored procedure execution
+ Experience of direct interaction with customers, providing excellent customer service
+ Ability to read and understand C# code
+ Create and manage test plans
+ Excellent communication skills both written and verbal