3rd Line Support Engineer

  • Job ref:


  • Location:

    London, England

  • Sector:


  • Job type:


  • Salary:

    £350 - £415 per day

  • Contact:

    Liam Parsons

  • Email:

  • Published:

    over 2 years ago

  • Start date:


  • Consultant:


3rd Line Support Engineer

Based in Central London

paying up to £415 depending on Experience

12 month contract

Must hold active DV Clearance to gain access to Client Site

Job Description

  • The role will require each member of the Service Delivery team to work with a culture of Continuous Improvement in line with ITIL standards, creating/updating Processes and Work Instructions accordingly.

  • Some initial training will take place on the operational system. There will be notified periods of on call when out of hours call out and response on site in central London may be required. Periodic visits to a remote disaster recovery site and short periods of remote working for DR test or operation may be required

Essential Skills

  • Self starter with good interpersonal and customer liaison skills.

  • Ability to work in close co-operation with customer staff.

  • Familiarity with secure systems and MOD and Government security standards.

  • Experience of working in "clamped" environment.

  • Windows Server and Windows UAD build & configuration.

  • Sub-System testing the Windows server and UAD packaged solutions.

  • Storing the outputs in the DII Configuration Management system.

  • Investigating and resolving defects in current package.

  • Adhering to the appropriate DII standards and procedures.

  • ITIL accreditation.

Desired Skills

  • Experience of MoD secure IT infrastructures

  • DII experience.

  • Active Directory/GPO's/Security Clamp.

  • Microsoft products of Exchange, Windows 2008 & 2003 administration, Vista experience.

  • Windows Server-based system support role using ITIL processes.

  • VMWare, Virtualisation, Documentum

  • Anti-Virus Packages. SAN technologies