3rd Line Support Engineers - Secure Cloud

  • Job ref:


  • Location:

    Basingstoke, Hampshire

  • Sector:


  • Job type:


  • Salary:

    Up to £1 per annum + fabulous salary & benefits

  • Contact:

    Phil Johnson

  • Email:

  • Published:

    over 2 years ago

  • Start date:

    May 2019

  • Consultant:


3rd Line Support Engineers - Infrastructure Secure Cloud

  • Hampshire based roles

  • Great salary £

  • Fantastic Benefits available

  • Great career progression opportunities

  • SC Clearance required to commence roles

  • Urgent requirement due to account grpwth

  • Apply now !

This Role will also require candidates to undergo DV (Developed Vetting)

Working for a world leading Systems Integrator recognised for its Cloud solution offering

Role Description
This role is for an 3rd line infrastructure engineer working as part of the Secure Cloud Offering Team based in Basingstoke.

The successful candidate will have the following responsibilities:

* Developing an in-depth understanding of the VMware and Windows platforms used to deliver to the Secure Cloud
* Supporting the development and test environments within the Offering Team development environment
* Development and refinement of operational procedures to manage the Secure Cloud solution
* Developing monitoring and health check procedures to minimise support effort required to run the Secure Cloud solution
* Providing knowledge transfer sessions with consuming programme service teams
* Maintaining the internal and public Knowledge Base repositories (using Atlassian Confluence)
* Documenting knowledge base articles
* Troubleshooting 4th line incidents raised by consuming programmes
* Provision of 3rd line Early Live Support to consuming programmes possible on customer site

The Secure Cloud team is run as a cross-functional combined delivery/service team using agile techniques. It's expected that this role will also be involved in some delivery activities especially around features aimed at improving usability/supportability of the solution.

This role requires the successful candidate to already have or be capable of getting at least Yellow clearance.

Mandatory skills/experience:
Extensive 3rd line support experience of at least 3 of the following technologies in a secure environment
* Windows Server/Active Directory/GPOs
* Virtualisation (preferably VMware)
* Storage and Backup solutions
* SQL Server
* IIS Server
* Networking
* Monitoring/dashboard configuration
Demonstrable evidence of learning new technologies at pace and applying existing knowledge/experience in new areas

Desirable skills/experience:
* Cloud workload deployment and management
* Symantec Endpoint Protection
* Gemalto products
* Agile/DevOps delivery/support practices