3rd Line Support

  • Job ref:


  • Location:

    Salisbury, Wiltshire

  • Sector:

    Network Engineering

  • Job type:


  • Salary:

    £35000 - £40000 per annum + Benefits

  • Contact:

    Abbie Levens

  • Email:

  • Published:

    over 2 years ago

  • Start date:


  • Consultant:


3rd Line Support
Perm full time
You will need to eligible and willing to undergo a DV Clearance
Location: Salisbury, Wiltshire
Salary: Up to £40,000 KPA + Benefits

Role Overview

Be part of a very complex and rewarding environment on an IT site that offers cutting edge technologies. The 3rd line team have experience that covers hardware and software support for an established and secure client. Now expanding the team, we are seeking previous 3rd line experience to include SCCM Administration, Scripting and RCA within a complex environment. This is a fantastic opportunity to work with Defence Sector industry experts, in a complex and demanding environment. Please note, the successful candidate must be eligible for and willing to undergo an advanced security clearance process.

Key Responsibilities
* Provide integration reports on new software and hardware entering the estate
* Package and distribute software components to the Enterprise using Microsoft SCCM
* Support of the corporate environment
* Administration of support queues - Incident and workload management
* Progress incidents and problems to their conclusion
* Report anomalies and escalate issues to Team Leader
* Provide third-line support to site teams and projects
* Writing, reviewing and maintaining processes and procedures
* Suggest improvements and innovations (CSI&I) that could assist introduce efficiencies into the environment
* Work with business and security frameworks (ITIL, JSP, IMM

Essential skills & experience
* SCCM Administration - Software distribution, OS deployment and monthly Patches
* Scripting - PowerShell, VBS etc.
* Software integration and compatibility testing
* In depth knowledge of : Group policy, and client end points
* Operating system build and delivery mechanisms
* Good RCA within a complex environment
* Good software packaging knowledge.
* Able to effectively troubleshoot application packages

* Application sequencing
* Citrix
* Application virtualisation - APP-V, MED-V
* Endpoint device control
* Secure remote access
* ITIL v3

Security Clearance
It is an essential requirement that you are eligible to obtain, on currently hold, DV Level Security Clearance within this position