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Job

Command Centre IT Support Engineers x 4

  • Job ref:

    1201597/001_1672221006

  • Location:

    Preston, Lancashire

  • Sector:

    ICT

  • Job type:

    Contract

  • Salary:

    £35 - £40 per hour

  • Contact:

    Phil Johnson

  • Email:

    pjohnson@cbsbutler.com

  • Published:

    about 1 month ago

  • Duration:

    6-12 months +

  • Start date:

    16/1/23

  • Consultant:

    #

Command Centre IT Support Engineers x 4

+ 6-12 month initial contracts

+ Preston based - all work is Onsite

+ £35 to £40 per hour

+ Shift/Overnight work is involved

+ SC Clearance will be required

Key Skills:

+ Previous Helpdesk/IT Support Experience

+ 2nd/3rd Line Support Experience

+ Microsoft, VMWare, Linux

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead day to day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities.

Responsibilities

  • Initial management escalation point for all support groups within the command centre

  • Manage ServiceNow tickets by priority and workload to ensure contract SLA's are met, tickets updated, and customers informed of progress

  • Lead the creation of product support lifecycles resulting in forward schedule of change for supported applications

  • Facilitate Continuous Service improvement

  • Provide Management reporting for internal and customer stakeholders

  • Support the Major Incident Management team by leading the technical support groups

Desirable knowledge / experience:

  • Monitoring Tools

  • Ticketing Tools - ServiceNow ideally but not critical

  • VMware vCenter

  • Windows Server

  • RedHat

  • Windows Desktop

The successful candidate will join an IT service delivery command centre team delivering managed service solutions. The role will lead a team of people in the day-to-day IT processes for Event, Incident, Change and Problem within a Command Centre, desk comprising of level 2 support capabilities.