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Customer Quality and Reliability Director - Towcester, Northamptonshire

Salary: Excellent Benefits
Location: Towcester, Northamptonshire
Job type: Permanent
Sector: Electronics
Job Title: Customer Quality Director

Sector: Hi Tech Manufacturing

Location: Towcester, Northamptonshire

Salary: Negotiable

Customer Quality Director: You will deliver leadership for Customer-Focused Quality improvements, Design Assurance, Reliability, Product Safety, Quality Systems and business process improvement initiatives. The key responsibilities for the role are to

  • Prime the Quality Management interface and messaging on Customer matters relating to Product Quality Compliance and Reporting.

  • Engaging and responsible for interfacing with regional customers for key quality issues, supporting RMA issue resolution.

  • Review Key Customer Requirements / Contracts and ensure they are suitably addressed and managed by internal procedures or managed back to the Customer.

  • Implement and maintain RMA processes, driving improvement programs and detailed reporting of Product Quality Performance.

  • Interface, Support and work any Project based work on initiatives delivering improved product and process initiatives as necessary.

The Company:

You will join a global manufacturer of high tech electronic components who have a strong focus on research and development and have been at the forefront of their market for over three decades.

Your Skills and Experience:

Education/Qualification - Minimum:

  • Degree in a relevant technical discipline or equivalent experience

  • Experience of Quality Management with technical skills in an electronics / optoelectronics field

Skills/Competencies Essential:

  • Broad technical skills and understanding of Materials, Electronics, FW/SW, PCBA, Optics

  • Product Reliability Awareness / Design Assurance: Knowledge of process and material to assure product reliability.

  • QC tools awareness, 8D report methodology, SPC, Gauge R&R, Calibration, 6-Sigma, PDCA

  • Good communication with Engineering, Commercial teams and External Customers.

Skills/Competencies Desirable:

  • Experience of Product Lifecycle. Failure Analysis knowledge

  • ISO9000, TL9000: Certified internal auditor with significant audit experience

  • Material FMD and RoHS aware: Product compliance to RoHS program.

  • Understanding of the telecom industry and market. e.g. Telcordia Stds, IPC610, etc.

  • A minimum of 5years experience in a relevant role

Benefits

Private Healthcare, Holiday Purchase, Pension contributions matched + 3%, income protection, relocation package

How to Apply:

Send me a copy of your CV and I will call you back to discuss this role and your situation

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Description

Job Title: Customer Quality Director

Sector: Hi Tech Manufacturing

Location: Towcester, Northamptonshire

Salary: Negotiable

Customer Quality Director: You will deliver leadership for Customer-Focused Quality improvements, Design Assurance, Reliability, Product Safety, Quality Systems and business process improvement initiatives. The key responsibilities for the role are to

  • Prime the Quality Management interface and messaging on Customer matters relating to Product Quality Compliance and Reporting.

  • Engaging and responsible for interfacing with regional customers for key quality issues, supporting RMA issue resolution.

  • Review Key Customer Requirements / Contracts and ensure they are suitably addressed and managed by internal procedures or managed back to the Customer.

  • Implement and maintain RMA processes, driving improvement programs and detailed reporting of Product Quality Performance.

  • Interface, Support and work any Project based work on initiatives delivering improved product and process initiatives as necessary.

The Company:

You will join a global manufacturer of high tech electronic components who have a strong focus on research and development and have been at the forefront of their market for over three decades.

Your Skills and Experience:

Education/Qualification - Minimum:

  • Degree in a relevant technical discipline or equivalent experience

  • Experience of Quality Management with technical skills in an electronics / optoelectronics field

Skills/Competencies Essential:

  • Broad technical skills and understanding of Materials, Electronics, FW/SW, PCBA, Optics

  • Product Reliability Awareness / Design Assurance: Knowledge of process and material to assure product reliability.

  • QC tools awareness, 8D report methodology, SPC, Gauge R&R, Calibration, 6-Sigma, PDCA

  • Good communication with Engineering, Commercial teams and External Customers.

Skills/Competencies Desirable:

  • Experience of Product Lifecycle. Failure Analysis knowledge

  • ISO9000, TL9000: Certified internal auditor with significant audit experience

  • Material FMD and RoHS aware: Product compliance to RoHS program.

  • Understanding of the telecom industry and market. e.g. Telcordia Stds, IPC610, etc.

  • A minimum of 5years experience in a relevant role

Benefits

Private Healthcare, Holiday Purchase, Pension contributions matched + 3%, income protection, relocation package

How to Apply:

Send me a copy of your CV and I will call you back to discuss this role and your situation

Customer Quality and Reliability Director

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