Customer Service Admininstrator

CUSTOMER SERVICE ADMINISTRATOR

£25000 per annum

Monday - Thurs - 8:30am - 5:00pm, Friday - 8.30am - 1pm

Based In Oxford

Contract duration - 9 Months Fixed Term.

The Company - Customer Service Administrator.

My client is a leading provider of scientific technology products, systems and tools to the world's leading industrial companies and scientific research communities.

Key responsibilities - Customer Service Administrator.

• Provide non-technical support to for engineers in the field, e.g. forward data, send parts.

• Maintain schedule and keep informed of their workload.

• Locate and obtain service spares required by engineers.

• Monthly management reports KPI (Key Performance Indicators)

• Monitoring, distributing customer enquiries.

• Carry out additional tasks that may be requested by the company.

• Conduct surveys for our customers - send and also analyse the surveys.

• Keep to health and Safety policies at all times.

• Maintain engineers and field engineer's utilisation at all times.

Experience required - Customer Service Administrator.

• Accessibility of customer enquiries, files and data in a timely manner.

• Effective, timely connection with other internal departments.

• produce data/graphs by the deadline

• Electrical/mechanical protocols writing.

• Extensive product development working from conception through to completion.

• Accurate location and maintenance of service records and information.

Benefits Package:

• Child Care Vouches

• Early finish Friday

• Flexible working hours

• Sick pay

• Private healthcare

• Personal accident insurance

Amongst various others!

Click APPLY NOW to begin your application. Please note, due to the number of applicants you will only be contacted if you are suitable