Customer Service Representative

  • Job ref:


  • Location:

    Preston, Lancashire

  • Sector:

    Business Support

  • Job type:


  • Salary:

    Up to £8.94 per hour + PAYE

  • Contact:

    Abbie Levens

  • Email:

  • Published:

    12 months ago

  • Duration:

    6 months

  • Start date:


  • Consultant:


Customer Service Representative

Preston based

6 month contract

£8.94PH PAYE

* The working shift pattern is Monday to Sunday - 8am till 9pm

Standard shifts are:

8am till 4pm

8.30am till 4.30pm

9.00am till 5.00pm

9.30am till 5.30pm

10.00am till 6.00pm

1pm till 9pm

All with 2 10 min breaks and a 30min lunch

* if you get a half shift on a Saturday you get the time back during the week

The Role

We are currently seeking Customer Services Representatives who will work a 37 ½ hour week, based on shift pattern covering 24x7x365 at the Preston & Warrington Contact Centres. You will handle all aspects of customer contacts via telephone enquiries from members of the public and counter clerks, written correspondence, and forms. You will be responsible for managing you own time, attendance, and punctuality and for ensuring you are familiar with the current Policies / Procedures, processing rules and navigation of the various systems deployed. Be aware and pro-active regarding quality and the QMS.


  • To act as the first point of contact for account holders via telephone, written correspondence, and forms
  • To guide account holders accurately and professionally through business processes enhancing the customer experience
  • Be familiar with Policies / Procedures, processing rules and systems
  • To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required
  • To follow the companies Services and administration policies and procedures with a common sense approach
  • Call Centre experience is not essential

Must haves

  • Customer Service skills
  • Computer literate
  • Able to work shifts
  • Able to work in a call centre environment

If interested, please apply without delay!