Customer Service Representative

  • Job ref:


  • Location:

    Peterlee, County Durham

  • Sector:

    Business Support

  • Job type:


  • Salary:

    Up to £10.25 per hour + PAYE

  • Contact:

    Abbie Levens

  • Email:

  • Published:

    10 months ago

  • Duration:

    3 Months

  • Start date:


  • Consultant:


Customer Service Representative x 8

Peterlee based

Full-time shift work

Will need to be able to obtain a BPSS clearance

Pay £10.20 PAYE

3 month contract - leading to a permanent contract provided there is satisfactory performance

Please take note of the shift pattern below before applying

Cover shifts - 37.5 hours per week

Rotating 8am to 10pm


9am to 6pm Saturday and Sunday - rotating

Total hours per week should be 37.5 hours per week

6-week rotation

1 week = 2-10pm M-F

1 week = flexible start

5 weekend days per 6-week rotation

Job Description

The role of a Customer Service agent is to work within the telephony department, dealing with inbound customer service calls. The purpose of the role is to service existing customers and provide effective resolution to customer queries about their active loans in an effective, efficient, and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

Top 3 Required Skills:

- over the phone customer Service experience

- Customer focused / want to get involved and help whenever possible

- Display Empathy

If interested please apply without delay!