Customer Service Representative - Peterlee x4

  • Job ref:


  • Location:

    Peterlee, County Durham

  • Sector:


  • Job type:


  • Salary:

    £12 - £13 per hour

  • Contact:

    Charlie Cameron

  • Email:

  • Published:

    7 months ago

  • Duration:

    3 months

  • Start date:


Customer Service Representative x4

- This role will be working on site in Peterlee

- BPSS Clearance or be able to obtain

- £12 per hour


- 4 positions available

- 3 month contract > likely transition to perm

- First 2-3 Weeks will require travel to site for training (Some days you can train remotely from home)

- 6 Week Shift Pattern (Office open 8AM - 10PM)

- Weekend work involved ( Some weekends longer than others)

- Flexibility with hours is essential

Job Description

The role of a Customer Service agent is to work within the telephony department, dealing with inbound customer service calls. The purpose of the role is to service existing customers and provide effective resolution to customer queries about their active loans in an effective, efficient and courteous manner. Our people are professional, knowledgeable and versatile which are the keys to our success. Teamwork and continuous development will provide every opportunity for professional and personal advancement.

Top 3 Required Skills:

- over the phone customer Service experience

- Customer focused / want to get involved and help whenever possible

- Display Empathy