Cyber Analyst / Service Operations Engineer
Duration: 10 Months
Rate: £650 - £750 per day (Rate to be inclusive of expenses)
Clearance: NATO SECRET required for this role
Provide Subject Matter Expertise (SME) to support continual availability and improvement of NATOs global Cyber Defence systems together with NATO matrix managed Cyber Security Operations and Maintenance team
Work closely with technical support desk in monitoring, troubleshooting and resolving complex technical infrastructure and system problems and carrying out system upgrades
Plan and monitor system maintenance tasks in coordination with all relevant stakeholders, producing regular reports and attending and contributing to coordination and progress meetings
Work proactively with other cyber security specialists and engineers to support, optimise and improve suite of NCIRC system and security devices
Carry out configuration, administration and optimisation of system support, network and service management applications; Collects operational performance data and performs analysis, drawing conclusions from data and recommends courses of action, generating reports for management
Ensure adherence to Service Management framework processes and procedures (e.g. ITIL or similar e.g. Ticket and Change Management etc.) recommending optimisations where identified
Development of systems engineering artefacts, including technical authoring of documentation to support operations and maintenance of system solutions.
University degree at nationally recognized / certified University in technical subject with substantial Information Technology (IT) content and 5 years in administration and operation of distributed information system.
Expert on administration and operation of network and service management applications, including system installation, configuration and analysis
Two years in administration and implementation of Simple Network Management Protocol (SNMP) or other system support systems;
High level on collection, analysis and reporting of operational performance data;
Experience on investigating and analysing complex scenarios, solving problems in innovative ways
Knowledge on technical operations and maintenance documentation;
Excellent communication abilities, both written and verbal, with ability to clearly and successfully articulate complex issues to variety of audiences and teams
Industry leading certification in area of Cybersecurity such as CISSP, CISM, MCSE/S, CISA, GSNA, SANS GIAC.
Solid understanding of Information Security Practices; relating to Confidentiality, Integrity and Availability of information (CIA triad.)