Cyber Operations Support Manager

  • Job ref:


  • Location:

    Mons, Hainaut, Belgium

  • Sector:


  • Job type:


  • Salary:

    Up to £1 per annum + Travel, Accomodation, Healthcare/Dental

  • Contact:

    Tom Barrett

  • Email:

  • Published:

    about 2 years ago

Cyber Operations Support Manager

Location: Mons, Belgium

Salary: Negotiable on application

Benefits: Travel Allowance, Accommodation Allowance, Dental and Healthcare, Relocation Services

Applicants must be prepared to undergo security clearances


  • Working in the clients Cyber Operations Centre in Mons providing subject matter expertise to support the continual availability and improvement of the global Cyber Defence systems.

  • Plan and monitor system maintenance tasks in coordination with all relevant stakeholders, producing regular reports and attending and contributing to coordination and progress meetings.

  • Work closely with the technical support desk in monitoring, troubleshooting and resolving complex technical infrastructure and system problems and carrying out system upgrades.

  • Work proactively with other cyber security specialists and engineers to support, optimise and improve the suite of system and security devices

  • Carry out configuration, administration and optimisation of system support, network and service management applications

  • Collects operational performance data and performs analysis, drawing conclusions from data and recommends courses of action, generating reports for management

  • Ensuring adherence to Service Management framework processes and procedures (e.g. ITIL or similar e.g. Ticket and Change Management etc.) recommending optimisations where identified.

Skills and Experience:

  • Co-ordination and oversight of Service Management processes and procedures.

  • Authoring of Technical operations and maintenance documentation.

  • Administration and operation of network and service management applications.

  • Collection, analysis and reporting of operational performance data.

  • Ability to identify, explain the benefits and plan the implementation of optimisations.

  • Able to work to management direction, independently and/or as a contributing member of a multi-national and multi-skilled team.

  • Able to self-manage routine (e.g. Daily, Weekly or Monthly) tasks completing then reliably to the required format, standards and schedule.

  • Able to proportionately plan and effectively communicate approach, risks and/or impacts of tasks as applicable.

  • Able to apply a logical and methodical approach to problem solving balancing expertise, initiative and collaboration to achieve the most efficient resolution of issues.

  • Able to understand and ensure all work is carried out within mandatory constraints such as Incident, Change and Configuration Management (e.g. ITIL).

  • Able to remain flexible and adaptable to operational changes.