Cyber Operations Support Manager

Location: Mons, Belgium

Salary: Negotiable on application

Benefits: Travel Allowance, Accommodation Allowance, Dental and Healthcare, Relocation Services

Applicants must be prepared to undergo security clearances

Role:

Working in the clients Cyber Operations Centre in Mons providing subject matter expertise to support the continual availability and improvement of the global Cyber Defence systems.
Plan and monitor system maintenance tasks in coordination with all relevant stakeholders, producing regular reports and attending and contributing to coordination and progress meetings.
Work closely with the technical support desk in monitoring, troubleshooting and resolving complex technical infrastructure and system problems and carrying out system upgrades.
Work proactively with other cyber security specialists and engineers to support, optimise and improve the suite of system and security devices
Carry out configuration, administration and optimisation of system support, network and service management applications
Collects operational performance data and performs analysis, drawing conclusions from data and recommends courses of action, generating reports for management
Ensuring adherence to Service Management framework processes and procedures (e.g. ITIL or similar e.g. Ticket and Change Management etc.) recommending optimisations where identified.

Skills and Experience:

Co-ordination and oversight of Service Management processes and procedures.
Authoring of Technical operations and maintenance documentation.
Administration and operation of network and service management applications.
Collection, analysis and reporting of operational performance data.
Ability to identify, explain the benefits and plan the implementation of optimisations.
Able to work to management direction, independently and/or as a contributing member of a multi-national and multi-skilled team.
Able to self-manage routine (e.g. Daily, Weekly or Monthly) tasks completing then reliably to the required format, standards and schedule.
Able to proportionately plan and effectively communicate approach, risks and/or impacts of tasks as applicable.
Able to apply a logical and methodical approach to problem solving balancing expertise, initiative and collaboration to achieve the most efficient resolution of issues.
Able to understand and ensure all work is carried out within mandatory constraints such as Incident, Change and Configuration Management (e.g. ITIL).
Able to remain flexible and adaptable to operational changes.