Data Base Support

  • Job ref:


  • Location:

    Basingstoke, Hampshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Abbie Levens

  • Email:

  • Published:

    almost 2 years ago

  • Start date:


  • Consultant:


3rd Line Infrastructure (DBA Support)

Permanent Vacancy - Competitive Salary

If successful you will need to be eligible and willing to undergo a Security Clearance

We are looking for a 3rd Line DBA Engineer. The role will involve the following -

  • Microsoft SharePoint Server 2013 / SharePoint Site Management / ServiceNow
  • Incident Management - Will receive incidents/faults from SPOC & 2nd/3rd Line support or 3rd Parties to manage the resolution, keeping the Service Incident record updated in accordance with agreed WI.
  • Problem Management - Will proactively review the Incident, Problem and other Service Management data to identify potential problems and recommend solutions.
  • Change Management - Impacting, building, delivery and supporting of changes in accordance with agreed Processes and Work Instructions.
  • Service Request Fulfilment - Fulfilment of Complex Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.

Core Skills:

  • Excellent team player, takes ownership of assigned tasks, anticipates, and identifies potential issues and service improvements. Experience of IT support, incident resolution and / or system management of secure IT solutions, IT infrastructures, application hosting or components that contribute to IT service delivery.
  • Excellent customer communication skills.
  • SQL Server Database Administration Skills
  • Technical knowledge of secure IT infrastructures, applications and IT security policies and enforcement.
  • Experience in supporting secure storage within IT infrastructures
  • Experience in incident resolution and / or system management of secure IT infrastructures
  • Awareness of Agile Working Methodology

Desirable Skills:

  • Microsoft SharePoint Server 2013
  • SharePoint Site Management
  • ServiceNow

Benefits Package:

  • 25 days annual leave (with the ability to buy/sell up to 10days) + bank holidays
  • Company Pension contribution. 3%-10%
  • Eligible for Annual Discretionary Bonus (Personal and Company targeted)
  • Corporate discount scheme (discounts on cinema, restaurants etc.)
  • Sponsored Security Clearance
  • Learning and Development