DBA Administrator - Hampshire
Competitive Salary, 8% shift allowance + great company benefits
The successful candidate will need to have valid SC clearance OR be able to obtain one
The individual shall augment the existing Shared Service Desk to provide support for the end customer.
The role will include you being able to take ownership of assigned tasks. Have an eye for identifying potential issues and service improvements as well as experience of IT Support and incident resolutions.
This role operates on a shift allowance
1 week earlies, 1 week lates (No night shifts involved)
Incident Management - Will receive incidents/faults from SPOC & 2nd/3rd Line support or 3rd Parties to manage the resolution, keeping the Service Incident record updated in accordance with agreed WI.
Problem Management - Will proactively review the Incident, Problem and other Service Management data to identify potential problems and recommend solutions.
Change Management - Impacting, building, delivery and supporting of changes in accordance with agreed Processes and Work Instructions.
Service Request Fulfilment - Fulfilment of Complex Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.
In return you'll receive:
- Excellent salary
- Company pension contribution - up to 10%
- Personal and Company target bonus
- Family medical
- Working in a company who invest in their team (including certifications & subscriptions
- Excellent career development opportunities
- Corporate discount scheme card (restaurants, cinema)
Priding themselves as a Global organisation with a long list of achievements, now successfully providing to over 100 countries.
Supporting diversity, health and wellbeing in the workplace whilst being renowned as a responsible business.
Believing people are their biggest asset, they actively promote career progression within the company, you'll be working with those who share your skills and passion for IT, whilst working in an environment with the latest cutting edge technology.
Please contact me on firstname.lastname@example.org
01737 821 064