Defect Manager

Good evening «candidate_basic_first_name»

My client has brought to my attention the requirement for a Defect Manager on an initial 6 Month contract, if you would like to be considered, please send across your most recent CV and provide updates to my points in red at the bottom of this email.

Defect Manager

+ Role Type: Contract
+ Contract length: 6 Months (Likely to be extended)
+ Location: Hampshire
+ Day Rate: £575 - £620 Per Day Inside IR35

*Must hold active SC

A Leading IT Services Provider in the defence sector require a skilled Defect Manager to join their team in Hampshire.

Duties & Experience required:
* The management and control of all defects within the in-house development environments.
* To own and chair daily defect calls with lead Development, Test and Operational Teams, Customer and third parties and to provide clear minutes and actions.
* Ability to explain technical processes and articulate knowledge of the Defect Management process to a wide audience.
* Strong working Knowledge of Jira and reporting tools.
* Good practical knowledge of MS Office, especially Excel
* Definition, ownership and management of the Defect Process.
* Liaising with the Problem Management Team to ensure a clear and efficient interaction within overlapping processes, and to promote this with all customers.
* Ensuring all defects are entered correctly and controlled/managed as effectively as possible through their lifecycle.
* Maintaining absolute integrity of the defect database and ensuring a full audit trail for any changes made to defect status outside of the published defect process.
* Represent the regional position on defect status to both regional users and international staff on a regular basis.
* Creation of a Defect Dashboard for the status reporting on Defects and to drive those defects through to successful conclusion.