Desktop Engineer - SC Cleared

Desktop Engineer - SC Cleared - Newport - £220 a day (Inside IR35)

You will join a global IT consultancy, providing support to one of their key clients. The role will see you working on a variety of hardware, software and application incidents and requests.

The role:

• In-depth toubleshooting, resolving incidents and fulfilling Work Orders in line with Service Level Agreements

• Provide advice, guidance and assistance to customers & colleagues

• Liaise with internal and external teams to ensure timely resolution to customer incidents

• IMAC and Project work, which may include uplifting equipment

• Following Software Asset Management guidelines and processes

• Fix/rebuild devices

• Troubleshooting of current mobile telecommunications technology and Microsoft operating systems

• Device deployments and software installations

Your skills and experience:

• Full driving licence & own vehicle required

• Proven technical skills within a Desktop environment

• Ability to assess, interpret and apply known skills to a range of site based problems that may arise

• Good understanding of Operating systems, network products and the most commonly used office software application packages

• Significant practical Hardware break/fix experience, desktop, laptop, tablet and printers

• Good Customer facing skills

• Effective communication skills

• Ability to carry out workshop repairs on products

Desktop Engineer - SC Cleared - Newport - £220 a day (Inside IR35)