Desktop Technician x 2

  • Job ref:


  • Location:

    Crewe, Cheshire

  • Sector:


  • Job type:


  • Salary:

    £220 - £225 per day

  • Contact:

    Jamie Kenward

  • Email:

  • Published:

    about 2 months ago

  • Duration:

    6 Months

  • Start date:


  • Consultant:


Desktop Technician x 2 - Crewe - 6 Months - £225 a day

You will join a global IT consultancy and provide Desktop Support to a leading manufacturing company. The role also see you undertake a knowledge documentation and knowledge transfer exercise in relation to IT support in the Styling Studio.

The role covers:

Incident/Request Response

Enhanced service for approx. 45 priority workstations covering:
INC response time within 1 hour
Prioritization for software installs or bitlocker exceptions

Enhanced monthly update support and defined software installs

Remove critical machines from Auto Updates
Provide monthly support to patch manually
Define and support 4 different builds unique to ED functions
Carry out monthly software installs/updates on these builds, in phases, based on an agreed test plan

Critical Meeting Support

Support for critical meetings 3 to 5 times a week
Expectation of support being in the studio within 10 minutes of a service request being raised

Proactive Checks/One off activities

Proactive Hardware Checks to be undertaken whist carrying out monthly software installs
One off exercise to uninstall all old / unused software
Standardise the current builds in use in the studio

Desktop Technician x 2 - Crewe - 6 Months - £225 a day