End User Computing Engineer

  • Job ref:


  • Location:

    Stoke on Trent, Staffordshire

  • Sector:


  • Job type:


  • Salary:

    £23000 - £28000 per annum + Bonus, Private Healthcare, Life Assurance

  • Contact:

    Lada Madlova

  • Email:

  • Published:

    11 months ago

  • Start date:


End-User Computing Engineer

Permanent, full-time, days

Partly remote (3/2)

Salary up to 28, 000 p/a + benefits (i.e. private healthcare, annual bonus, life assurance

The Role

The successful candidate will be responsible for the provision and maintenance of end-user computing e.g. PCs, laptops, scanners, printers, mobile devices, and any other peripherals used by colleagues. This includes providing the required hardware/software and ongoing support to all devices.

Key Tasks and Responsibilities

  • Carrying out the hardware procurement process, set up and installation into the required location.
  • Working with the customer to ensure that the products delivered are optimised and standardised.
  • Producing the original installation documentation.
  • Integrating end user devices into existing solutions.
  • Creating, maintaining, standardising and optimising the build.
  • Providing, on-time, the required end user hardware (e.g. PCs, laptops, etc.), delivered to desk which is fully configured e.g. licensing, profiles, user accounts, etc.
  • Documenting all end user components and their configuration for support purposes.
  • Provision of a VIP service for directors (and Heads of as required).
  • Providing LANs and local infrastructure, under the supervision of the Networks team.
  • Supporting the End-User Computing Manager in managing suppliers to ensure the service provided meets the SLAs put in place.
  • Providing an efficient installations, moves and changes service on all devices.
  • Coordinating with the Retail Implementation team to ensure new stores have the appropriate end user devices.

Key Competencies and Knowledge

Service Transition:

  • Applies tools, techniques and processes for administering information (such as the tracking and logging of components and changes) related to configuration items.
  • Documents changes based on requests for change. Applies change control procedures.

Service Operation:

  • Receives and handles requests for support following agreed procedures.
  • Responds to common requests for support by providing information to enable resolution.
  • Maintains records and advises stakeholders of actions taken.
  • Carries out agreed operational procedures of a routine nature.
  • Contributes to maintenance, installation and problem resolution.

Customer Support:

  • Assists in the provision of customer service, including technical advice and guidance on matters relating to the successful use of products and services.
  • Assists in devising solutions to customer requirements and solves straightforward problems.

Qualifications and Experience

  • A degree in IT or relevant experience e.g. IT and/or customer services function.
  • Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks, etc.).
  • A vocational qualification such as CompTIA (preferable).
  • Knowledge of Windows products e.g. Exchange and operating systems.
  • Knowledge of an ITIL based environment.

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