Radia SME / Specialist
+ £350 to £415 per day
+ Cambridge based
+ strong Radia skills required
+ MCSE: Messaging/Communication/Server Infrastructure
+ Microsoft Lync 2010/2013
+ 5 month initial contract
+HPCA/RADIA +SEP +APPSENSE +PACKAGING TECHNOLOGIES (MSI APPV)
Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
Take full ownership for managing the incident to resolution within the service level conditions.
Perform server and network troubleshooting, server rack mounting and cable patching / management.
Provide telephonic support to clients when required and update the relevant systems as per company procedures.
Perform the necessary hand over procedures in cases where shift work is required.
Produce breach and other reports to identify failures and short-comings.
+ Impact assessment of client application related NSSRs
+ Local Model Office configuration and management
+ Client application testing in Pilot and release to live
+ Endpoint patching 'catch-up' deployment
+ Client application incident resolution
+ Client application packaging management at customer end
+ Client communications wrt applications (packaged and client installed)
+ Appsense / SEM whitelisting changes
+ General applications advice / guidance to client and on-site HPE teams
+ Application related IT Technology Roadmap changes - contractual obligation
PACKAGING TECHNOLOGIES (MSI APPV)