End User Computing Specialist

  • Job ref:


  • Location:

    Cambridge, Cambridgeshire

  • Sector:


  • Job type:


  • Salary:

    £350 - £400 per day

  • Contact:

    Tom Barrett

  • Email:

  • Published:

    over 2 years ago

  • Duration:

    5 Months

  • Start date:


End User Computing Specialist

+ £350 to £400 per day
+ Cambridge based
+ MCSE: Messaging/Communication/Server Infrastructure
+ Microsoft Lync 2010/2013
+ 5 month initial contract

The Role:
+ Ensure that assigned infrastructure at the client site is configured, installed, tested and operational and that software is installed and configured according to client requirements.
+ Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
+ Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
+ Take full ownership for managing the incident to resolution within the service level conditions.
+ Perform server and network troubleshooting, server rack mounting and cable patching / management.
+ Provide telephonic support to clients when required and update the relevant systems as per company procedures.
+ Perform the necessary hand over procedures in cases where shift work is required.
+ Produce breach and other reports to identify failures and short-comings

MCSE: Messaging/Communication/Server Infrastructure
Minimum 5 years design and deployment experience with Microsoft Lync and Exchange
Followed Project Management methodologies in terms of the delivery of projects
Technical lead for 5 or more implementations
Supporting virtual environments
Implementation/upgrade/deployment projects involving the planning and deployment of Windows 2000/2003/2008/2012, Active Directory, Microsoft Lync 2010/2013 & Exchange 2003/2007/2010/2013
Lync Server 2010 and 2013 Experience, including migration from Lync 2010 to Lync 2013.

Setting up of IP gateways (i.e. Audiocodes). Setting up phone provisioning servers and configure phone configurations (i.e. Polycom vvx410). Troubleshooting Lync Server and Lync Client issues. Integration with 3rd party devices (Polycom DMA, RMX, Cisco Unity etc.)
Exchange Server Implementations/Migrations experience including server builds. Experience in Exchange schema updates, Organizational Trusts, Resource Forest models, DAG's, DB maintenance/repair, Transport rules, Mail Queue management and Active Sync devices. Exchange PowerShell experience required.
Microsoft TMG experience in presenting Exchange/Lync web services
Office 365 experience including migration of Exchange and Lync from on premise to Microsoft Online. Setting of Active Directory synchronisation between on premise Active Directory and Microsoft Azure Active Directory.
Setting up of Single Sign On (SSO) and federation between on premise and Office 365 using Active Directory Federation services (ADFS).
Experience in setting up and administration of Office 365 tenants.
Experience in managing and configuring Exchange Online.
Experience in managing and configuring SharePoint Online.
Experience in administering Skype for Business Online.
Experience in using PowerShell to administer Microsoft Online services.