Helpdesk Engineer

  • Job ref:


  • Location:

    Cambourne, Cambridgeshire

  • Sector:


  • Job type:


  • Salary:

    £26000 - £30000 per annum + see advert

  • Contact:

    Bethan Conroy

  • Email:

  • Published:

    10 months ago

  • Start date:


  • Consultant:


Helpdesk Engineer
£26,000 - 30,000 per annum
Up to 15% bonus, private healthcare, private pension, life assurance, medicash plan and 25 days annual leave plus bank holidays.
Based in Cambridgeshire - flexibility to ork from home 2 days a week

The Company and Role:

A manufacturer and international distributor of high tech, medical ophthalmic and microsurgical devices is now seeking a 1st Line Support Engineer to join their IT Helpdesk team.

As part of the helpdesk team, you will be tasked with providing 1st line technical support to customers and internal staff members in relation to the devices.

As a remote technical support role you will aim to resolve both software and hardware technical issues remotely via telephone, video and in using remote support software such as remote desktop, team viewer etc.

A smaller proportion of the role will involve hands on maintenance and repair of the medical devices (hardware) themselves. Hardware service and repair experience is NOT required - training will be provided.

Key Duties:

  • Providing remote technical support via the telephone, video and remote support software
  • Perform initial triage and management of support tickets delivering an efficient, customer friendly service
  • Prioritising and escalating support tickets as per the helpdesk guide
  • Providing technical advice to internal departments/teams
  • Workshop maintenance and repair of medical equipment

What are the working hours?:

This is a Monday to Friday role split between 3 days office based in Cambridgeshire and 2 days working from home.

There is no requirement to work weekends or out of hours.

Working hours will vary between 8am - 4.30pm and 8.30am - 5pm.

What package is on offer?:

  • £26-30,000 per annum
  • Up to 15% bonus
  • Private healthcare
  • Private pension
  • Life assurance
  • Medicash plan scheme
  • 25 days annual leave plus bank holidays.
  • "Second to none" company training

What is needed to apply?:

  • Technical support experience using remote tools/software (e.g. team viewer, remote desktop etc.)
  • Experience diagnosing and troubleshooting network issues
  • Experience working in a ticketed, helpdesk environment
  • Hands on repair experience of hardware e.g. computers, laptops or other electronic or electro-mechanical hardware
  • Excellent customer service and communication skills

What happens next?:

To begin your application click APPLY NOW. Should you be suitable for the role, a CBSbutler representative will be in touch.