Helpdesk Support Engineer
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Job ref:
1168704/002_1563358455
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Location:
Brighton, East Sussex
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Sector:
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Job type:
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Salary:
£22000 - £25000 per annum + Pension
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Contact:
Paul McGuinness
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Email:
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Published:
over 1 year ago
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Duration:
Perm
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Start date:
ASAP
A Helpdesk Support Engineer with a background in Software application support is required to join a busy customer focused help-desk working for a market leading aerospace company.
If you are looking for a role that will offer rapid career progression and development then apply now!
Role: Helpdesk Support Engineer
As Helpdesk Support Engineer you will be responsible for:
+ Providing support to a worldwide customer base
+ Support the development of existing support process and procedures
+ Maintaining a working relationship with other teams and 3rd parties who may be responsible for key parts of the Service provision
+ Working within a 24 hour Operational environment
+ Taking a detailed technical view of issues that cannot be resolved at 1st Line
+ Providing guidance, support and training for Level 2 Help-desk staff for team members
Experience:
As Helpdesk Support Engineer you will have experience of:
+ Degree qualified or equivalent in a relevant technical discipline
+ Previous experience in delivering 2nd Line software support and service management
+ Customer experience with direct communications
+ Experience of SQL
+ Work well under pressure and an ability to prioritise
+ Excellent communication skills both written and verbal
